Your Business English Toolkit

Ten practical templates. Adapt the bracketed details, use accurate facts, and review before sending. These templates teach communication and do not commit you to any transaction.

Back to ESL110

1. Professional introductions and networking

Hello, I am [name]. I work for [organization] in [department]. I am responsible for [task]. I am interested in learning more about [topic]. Could you tell me about your work?

2. Clear professional emails

Subject: Confirmation requested - delivery on 18 May
Dear Alex,
I am writing to confirm delivery of the training materials on 18 May. Could you confirm the date by Thursday, 14 May? I have attached the draft schedule.
Thank you,
Lina

3. Meetings and action points

Meeting notes
Decision: [what was agreed]
Action: [specific task]
Owner: [person responsible]
Due: [date and time zone]
Open question: [what still needs an answer]

4. Phone calls and online meetings

Hello, this is [name] from [organization]. Is this a good time for a short call? I am calling about [topic]. Let me confirm [date/time/action]. I will send a summary after the call.

5. Short presentations and business updates

Purpose: This update explains [topic].
Key point: [one important message].
Evidence: [clearly labelled figure or example].
Next step: I recommend [action] by [date].
Question: What would you like me to clarify?

6. Customer service and handling complaints

Dear [customer],
Thank you for contacting us about [issue]. I understand [impact]. I will check [specific facts] and update you by [time and time zone]. Could you confirm [needed detail]?
Kind regards,
[name]

7. Projects, deadlines and progress reports

Status: [completed / in progress / blocked].
Completed: [specific result].
Waiting for: [dependency].
Impact: [effect on timing or scope].
Next action and owner: [who will do what by when].

8. Quotations and simple negotiation

Thank you for the quotation. Before we proceed, please confirm: currency; item descriptions and quantities; included services; delivery charges and timing; applicable taxes; payment schedule; and quotation validity. We will review the written terms before confirming.

9. International teamwork and respectful feedback

I noticed [specific observation]. The effect is [practical impact]. Could we [suggested next step]? How would you prefer to handle it? Please confirm [date, time and time zone] if a meeting would help.

10. Interviews, achievements and career conversations

Situation: [brief context].
Task: [your responsibility].
Action: I [specific action].
Result: [supported outcome].
Reflection: Next time, I would [learning point].